OFFICE HOURS

Monday – Friday (9am – 5pm)
All calls after 5pm will be returned next business day.
Saturday & Sunday Emergency Return Calls Only.

TO REQUEST SERVICE

Call/text 770-757-1492 or email Jackitty@bellsouth.net your request. Once I’ve scheduled your pet, you will receive a text/email confirmation.

EMERGENCY & LAST MINUTE REQUESTS

A service charge of $15 will apply to all visits requested “same day” as well as any services after normal business hours.

HOLIDAY SURCHARGE

A $5 Surcharge will be added for each visit made the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day.

SPECIAL REQUEST CHARGE

A service fee of $25 will be applied to each visit requested to ensure you didn’t leave on any appliances, a drippy faucet, plant care or package/mail pick up, etc. This is called a “Home Check.”

CANCELLATION

I require 48-hour notice for cancellations and 7-day notice for Holidays. Clients cancelling under 48-hours are invoiced for half of the total service fee.

PAYMENT

Payment due upon 1st day of service. Make all checks payable to Sandy Herrmann.

LOCKS, ALARM CODES & PET CARE

If you changed any lock, alarm, or pet care details, it is critical that you notify me.

PET/HOUSEHOLD SUPPLIES

Please ensure you have enough pet food, litter, & paper towels for the entire time you’re away. If I am transporting your pet along with his/her kibble bag, please secure the bag with tape, etc.

EMERGENCY CONTACTS

Please ensure I have all current contact information before you leave.

GUESTS

If you are having anyone else in your home while I am visiting your pet, please let me know in advance.

GROOMER & ROUTINE VET APPOINTMENTS

While your pet is in my care, please consult with me before scheduling any additional appointments such as grooming as I may have other commitments & a separate “Pet Taxi” service would need to be scheduled in advance.